TONER PIRATES TELEMARKETING FRAUD
We have received reports that many of our customers are receiving telemarketing phone calls asking to confirm your equipment make, model, ID tags and contact person. This is a scam!…
RECOGNIZING EMPLOYEE EXCELLENCE IN CUSTOMER SERVICE
Catching up on all of our employees' awards from March and April after a very successful President's Club Trip to Savannah, GA. As a customer, there's nothing quite like receiving…
LITTLE THINGS DO GO A LONG WAY
In the moment, you never really know the impact you can have on people by what you may think is a simple or small gesture of kindness. I recently ran…
OUR FIRST TOUCH TEAM ANSWERS COMMON CUSTOMER QUESTIONS
Deciding to capitalize on the popularity of video, our talented First Touch Team is producing a video series called First Touch Answers as just another tool in our arsenal to…
OUR CUSTOMERS ARE FAMILY
This is more than our brand promise, it is our passion. We have built a world class service team who will not accept simple customer satisfaction and it shows because…
DON’T SUFFER FROM SERVICE PROVIDER LETDOWN!
One of the most exciting aspects of our recent move into the Mahoning Valley of Ohio, is our ability to expand our Boardman team and provide authorized service for clients…
HOW GREAT CUSTOMER SERVICE CAN GIVE SMALL BUSINESSES A COMPETITIVE ADVANTAGE
Small business owners face many challenges when competing with larger enterprises. Today’s consumers have become more discerning, and a customer’s loyalty depends entirely on the experiences they have when dealing…
WHAT ARE THE BENEFITS OF GOOD CUSTOMER SERVICE?
Make no mistake: customer service is more important than ever. People have wised up to the ways of companies and demand not just a superior product, but a superior experience…
NPS IS A CRITICAL FACTOR WHEN CHOOSING A MANAGED PRINT SERVICES OR TRADITIONAL OFFICE EQUIPMENT PROVIDER
NPS stands for Net Promoter Score which is a metric used in customer experience programs. NPS measures the loyalty of customers to a company. NPS scores are administered by a…
DO I HAVE TO FILL OUT A SURVEY EVERY TIME?
This is an easy question to answer. Absolutely not! We send emails upon the completion of every service call which includes a link to fill out our survey. The most…
NAVIGATING EINFO CUSTOMER PORTAL
Our eInfo Customer Portal is where you can log into our backend computer system and order service, supplies and view invoices for your Managed / Contracted Devices. After you enter…