Deciding to capitalize on the popularity of video, our talented First Touch Team is producing a video series called First Touch Answers as just another tool in our arsenal to help our customers do better business.First_Touch_Answers

These videos will be available on our YouTube channel at https://bit.ly/3b3ZfRP

Each week they will be adding more videos to the First Touch Answers Playlist.  There are currently four videos produced by our Pittsburgh First Touch Team on the Playlist.  

  1. Where is the main power switch to reboot my copier due to an error code?
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  2. How can I get rid of lines and smudges on my copies?
  3. How do I remove the paper tray to find and remove a paper jam/misfeed and more importantly, how do I get it back into the device?; and
  4. Where do I find and print the meter readings?

Although we started the series in Pittsburgh, we  have First Touch Team Members in all seven of our locations, ready and willing to answer your questions.  Stay tuned for videos from our team members in Altoona, Greensburg, State College, and Williamsport, PA, Boardman, Ohio and Hagerstown, Maryland all coming soon! 

Another easy way to  access our playlist is from our website by choosing Customer Resources under the Service and Supplies Menu.   You can also access and download our mobile apps and you can find great knowledge base information.  As you can see under the Service and Support Menu, you can request service, order supplies, submit meter readings and also contact us.    If you have an eInfo login, you can enter your service calls, supply orders and meter readings directly into our computer system.   If you would like an eInfo login, please contact our First Touch Team at firsttouch@doingbetterbusiness.com 

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Keep watching as we build our video database but if you have an immediate question that you need resolved, do not hesitate to call our First Touch Team at (800) 456-1977 or use our Contact Form to let us know what questions about your office technology you would like us to answer.

Topics: Copier ProblemsCopier IssuesCopier ServiceCustomer SatisfactionRicoh ServiceOffice Equipment PurchaseOffice Equipment CriteriaCopier PaperPrinter Paper#MoreThanPrint#heretohelpDigital Signagemeter issuesHelp Deskfirst touch

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