CLIENT TESTIMONIALS
What Our Customers Say...
Everyone from the people on the phone to the technicians who come onsite have been top notch. I have been so impressed by DBB and love the system which lets us know when someone is on the way. I applaud your quick response time to our service calls.
Sue LeroyUniversity of Pittsburgh
Being able to use eGoldFax directly from the MFP instead of our personal email is very easy and efficient. We appreciated how the technical staff of DBB was able to demonstrate, explain and test everything for us in an easy to understand manner.
Michelle FrancisElias CPA Group
It is my great pleasure to inform you about the excellent work completed at our organization during our new printer installation and transition to cloud-based faxing. I have worked at dozens commercial and military organizations on various continents; however, I have never experienced the high quality of work and support demonstrated by DBB, namely:
Proactive thinking and support; Permanent availability; Technical creativity; and Quick troubleshooting.
We are very happy with our new printer and lucky that we have had a chance to work with your team members!
Dr. Pavel HosaSan Mar Children's Home
DBB overall sets the standard with which I measure every other vendor!
Eric SassanoImler's Poultry
We are very pleased with our decision to partner with DBB. We our now able to print on A2 envelopes without creasing. Your customer service is excellent.
Marilyn SmithLycoming College
It is such a relief and pleasure to interact with knowledgable, conscientious people when I call in for service. I was pleasantly surprised when a technician arrived within minutes of my placing the service call. All DBB employees have been terrific!
Diane BowersKivitz Medical
DBB is the best!! Everyone who answers our calls is always very professional and quick to respond and resolve. DBB is ALWAYS on time and makes everything easy.
Dana LoucksFirst Baptist Church
DBB makes placing a service call a breeze. The people who answer their phones are so nice and considerate. I love the email updates. All of your technicians have not only been knowledgable and thorough but go out of their way to communicate helpful tips to prevent future service calls. We are extremely satisfied with our decision to partner with DBB.
Ed CoholichGlobal Green Energy Innovations
Maintaining present level of friendliness and professionalism will only bring your business more customers. It is apparent that DBB is trustworthy.
Sister PaulineFood for Families
We are so happy to continue to partner with DBB. We always receive outstanding service from your company and your staff!
Cheryl ConcannonFrederick Community College
We continue to receive outstanding customer service since DBB took over. Your staff always goes above and beyond to take care of us.
MadawnaSheely's Furniture and Appliance
Our Admissions Director is absolutely thrilled with how perfectly our copier works. I love all the email communication and how quickly your staff responds to our needs.
Beth DoschTransitions Healthcare
This was my first call to DBB and what excellent service! I did not expect someone to be here so quickly. From placing the call to receiving the tech support was amazing. Thank you!
Rachel CannonCarnegie Library of Pittsburgh
So easy to place a service call and get our equipment repaired. We are very pleased by the promptness and knowledge of your service. The email communication let us know the technician was on the way, he arrived in the expected time frame and fixed our device very quickly. Excellent!
Kathy LehmanFastenal
The people at DBB are great. From the live telephone support to the service technicians, everyone is outstanding. We also truly appreciate all the eMail updates.
Veronica NowackiClark Laboratories
Quick and efficient customer service from call to completion. DBB exceeds all expectations. We will not hesitate to recommend DBB.
Kevin ShiplettPro Football Hall of Fame
I would highly recommend Doing Better Business because every interaction has been great! Whether I am calling for toner or a repair is needed, the people answering the phones are always courteous and immediately understand my needs. Every time, my request has been dealt with in a timely manner.
Karen KnochelUniversity of Pittsburgh
My overall experience from start to finish with DBB was excellent. I appreciate the ease of the interaction and ability to communicate with a live person. Every one of my staff was thrilled with the speed of not only response time, but of resolution and the end result.
Liz MetzRock Creek School
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