“Your company provides top notch technical service with a complete customer-centric focus. Nice job!”
“DBB has helped us “right size” the equipment to meet the demands of the application as well as supplied excellent service in maintaining print quality and machine uptime. I would definitely recommend them for print equipment, service, and support. I have found DBB to be easy to work with, understanding and accommodating to our demands.”
“We recently upgraded our main server and four office computers and the transition was unbelievably smooth. It’s great to know that we can depend on DBB to respond to any issue we have in an extremely fast and efficient manner.”
“When we started our audit process with WPS, we had over 700 devices in our system and only 295 were networked and manageable. Today with Doing Better Business, we have a total of 405 devices and 395 are networked, managed and monitored. We achieved well over $1 million dollars in savings over the initial five years of our Managed Print Services Program.”
“RCS Pittsburgh has moved to a new office and does not have the wall space once offered…. The solution for AES? Go digital with a smartscreen. Multiple teams on one board. There are pros and cons, as with all changes, however, we did our best to stay to the intent and keep it simple and as visual as possible. This pic is the RCS (Rail Control Solutions) Americas Quality Team led by Rick Pfaff at his DMM (daily morning meeting). At the Pittsburgh site, there are project teams, functional teams, and leadership teams.”
“Your service is always great. You get here quickly when there is a problem. The technicians are friendly and knowledgable. They quickly identify the problem and fix it. This level of service is extraordinary in itself and I have never experienced anything different from your company.”
Reporting any service issues are seamless and easy. I love that we receive updates regarding the technician and call status. The technicians are always prompt, friendly, helpful and thorough. They explain in detail the problems and the remedies.
“Keep up the great work! Doing Better Business provides great customer service all the way through the process.”
“Service is important and Doing Better Business provides great customer service.”
“Doing Better Business (DBB) is Prompt-Efficient-Professional. All service technicians are efficient and courteous . All customer service and sales consultants answer the phone in a professional manner, and all questions are answered in a timely manner. It is a pleasure to work with such a great team of professionals.”
I called DBB early in the morning after we realized we ran out of toner (totally our fault). I spoke with Dawn and she immediately jumped into action to heelp alleviate our crisis. She was able to get us the toner and a back up, as well, the same morning!!! The whole process made me feel like DBB is on our team, which is a rare and valuable thing to find in today’s hectic world.
Do Better Business Today
We’re doing better business every day by creating value for our customers in new and innovative ways. Whether you’re buying a new printer or getting a whole new print environment installed, we’re thrilled to be a part of your organization’s plan for success.