By William “Bill” Hancher, Vice President of Strategic Solutions, Doing Better Business Before buying new office technology, take a closer look at what is slowing your employees down. The right next step might be new equipment, a better process, or training on something you already own. When a customer tells me, “We need new equipment,” I start with questions. What are you using now? How are you using it? What do you like about it, and what frustrates you? After more than 40 years in this industry, I’ve learned that those conversations can change the recommendation entirely. As you plan your 2027 technology budget,