Like many in our community, we are monitoring the COVID-19 global pandemic closely.

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As information and this pandemic continues to unfold in the U.S., we want to share with you what Doing Better Business is doing to ensure top level, uninterrupted service for you.  Our business continuity plan is focused on providing the optimal, continuous customer service excellence you are accustomed to as we navigate this evolving health situation. 

Our first and foremost concern is the health and well-being of our employees.  We have increased messaging to remind team members of the basic CDC recommendations; wash your hands, avoid touching your face, and practice proper cough/sneeze etiquette. Most importantly, we emphasize staying at home if you are sick! All good advice that can’t be repeated enough.

On the preparedness side, our tiered response plan incorporates personal hygiene recommendations and social distancing measures as prescribed by state Departments of Public Health and the Centers for Disease Control. Our technology infrastructure and workforce is prepared for a work-from-home strategy should the situation escalate. Again, the health and safety of our employees is our utmost priority.

Our plan is to remain fully operational and prepared to deliver customer service excellence as the situation evolves. We will continue to have the safety and well-being of our employees and customers as our top priorities.

Here is a recent communication with our team members:

Dear DBB Family,

As everyone is aware, within the U.S. and beyond, there is a Coronavirus outbreak. First and foremost, please do not panic! Although this is a serious virus, there are things you can do to try and protect yourself as well as eliminate the spread.From the CDC

  • Avoid close contact with people who are sick.
    • Symptoms are flu-like; fever, cough, shortness of breath.
  • Avoid touching your eyes, nose, and mouth.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol.
    • Always wash hands with soap and water if hands are visibly dirty.

Some employees have asked us to provide masks and gloves. Unfortunately, we are unable to get masks, however, non-latex gloves and sanitizer are being distributed to every team member as we speak.

From our medical provider Highmark Blue Cross/Blue Shield
If you think you may have been exposed, contact your primary care physician.

Plan ahead – make sure you are all set to have a video visit with a medical professional now, so you don’t have to leave the house if you do get sick.

Connect with Amwell – Get 24/7 video visits with a medical professional of your choice. Create an account with your member ID at

Most important, stay in touch, Communicate.  If you feel you may be sick, please contact your supervisor immediately – as you would normally do.

We will continue to monitor the situation and provide updates as needed.

Let’s pray for those who are fighting this horrible virus and hope for an end to the outbreak soon.

Topics: Business ImprovementCompany NewsCustomer ServiceCustomer Service Excellence#SecureYourBusiness#CustomerServiceExcellence#MoreThanPrint#MoreThanCopiers

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