Glenn began with WPS in his early 20’s garnering fifteen years of field service experience, fourteen years managerial experience, and becoming Doing Better Business, Inc.’s, (DBB) Senior Vice President of Service in 2013. During that time, Glenn has also served on Ricoh’s National Dealer Service Council. Before joining the WPS/DBB Family, Glenn graduated from Hagerstown Junior College earning an Associate’s Degree in Electrical Engineering Technology.
Glenn believes his strength as a manager comes from being able to have patience. If “haste makes waste”, Glenn believes the waste is amplified when dealing with people: snap decisions based on too little information hurt the company, the employee, and the DBB Family. Rather, Glenn believes in the adage of giving people “the benefit of the doubt”; and the idea of knowing all the facts before rendering a decision. Glenn believes these have served him well in situations dealing with people; customers, employees, friends, and family alike.
When leisure time avails itself, Glenn enjoys traveling and spending time with his wife and daughter, hunting, mixing live audio for bands, and the occasional round of golf.