Service Professionals Earn National Recognition from Ricoh
WPS and Doing Better Business, Inc., the four-state region’s largest independent office technology dealer, recently recognized two service field engineers for earning the Ricoh “Prestige” Certification, a designation for service engineers that demonstrate a knowledge and skill set that makes them the “Best of the Best” as part of Ricoh’s Service Excellence Program. John “Casey” Ciavarella and Wade Brumbaugh from Altoona, Pennsylvania were honored yesterday by Dave Holland, Ricoh Technical Service Manager. Only 46 Ricoh Family Group (Savin, Ricoh and Lanier) Dealerships in the entire country had field engineers achieve this distinction.
The “Prestige” Service Excellence Program has been designed to recognize service engineers that are Professional, Resourceful, Exceptionally Skilled, Tactful, Innovative, Gifted and Experienced. The certification is obtained via successful completion of two levels of progressive on-line time sensitive testing. The designation is available to all Ricoh-Savin-Lanier professionals certified by Ricoh at the time of the exam.
“We are proud to have multiple service engineers earn the ‘Prestige’ certification from Ricoh, as the ability to effectively service our products is paramount to the success of our customers and our company”, said Glenn Elbin, vice president of service for WPS and Doing Better Business, Inc., “The national average test score from over 2,200 field engineers was 73.7% and we had 14 engineers score higher. I am extremely impressed with the talent and dedication of not only Casey and Wade, but our entire service team.”
WPS and Doing Better Business, Inc., have been a Savin Dealer since 1974 and continually achieve national recognition for service excellence.