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Ray Cole wins Steelers Autographed Football

Raymond Cole Winner

Congratulations to Raymond Cole, Service Field Engineer, based in our Hagerstown, Maryland office for winning the Antonio Brown Autographed Football Contest.  

Using our customer surveys, we held a contest in August to encourage more communication between the technicians and our customers who actually placed the service calls.   The survey question asked the customer to rate the technician’s communication with them regarding the actual problem and solution upon completion of repair.   Technicians had to receive at least three surveys to be eligible for the contest and the technician with the highest overall score would win the legendary Pittsburgh Steeler’s signed football.

We are so excited to have 35 technicians eligible for this contest and what a great job by Ray to win.

Our service team lives our core values of accountability and customer-focused every day! 

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