We’re pleased to announce that we have partnered with PRO BUSINESS SYSTEMS

We are pleased to announce that as of April 1, 2020, Pro Business Systems, Inc., (PBS) has become a part of Doing Better Business, Inc. (DBB).  Much like DBB, PBS is a family-owned and operated business with a track record for helping their customers achieve business success through the proper placement and usage of technology.

PBS has always offered the award-winning Savin, Ricoh and Lanier product line and now will benefit from the increased service support of our Ricoh Family Group Certified Circle of Excellence Service team.

We are also excited to bring to Ohio’s Mahoning Valley the ability to provide, service and support for world-class products and technology from HP (Hewlett-Packard), Sharp and Fujitsu.

“Pro Business Systems has our same core values and culture,” said Debra Dellaposta, President of Doing Better Business. “We’re excited to expand into Ohio, continuing our mission to be a trusted business partner and advisor to our clients providing technology services and best practice processes focused on improving efficiencies, sustaining the environment, growing the bottom line and ultimately helping our clients do better business.”

This partnership provides us with the ability to offer our new clients in Ohio more ways of doing better business, such as the use of managed print and document services specialists who can help you develop a cost-effective and secure print strategy for your organization.

Do you have questions? We have answers.

What will happen to my current contract with Pro Business Systems?

All contracts, terms and conditions will stay the same.

Your invoices will now come from Doing Better Business and your bills will be payable to Doing Better Business. The address for sending invoices will change to Doing Better Business at 14500 Byers Road, Hagerstown, MD 21742. Please contact your representative or email firsttouch@doingbetterbusiness.com for additional information.

 

Who do I call if I need service, supplies or parts?

Your service phone number is still the same and now you will have more ways to contact us.   In addition to the local technicians you know and love, you’ll have full access to our remote team of technology experts available to aid your team and troubleshoot issues in real-time.

We maintain live people answering the phones in five of our seven locations, called our First Touch Team.   They are trained to handle a wide variety of issues to provide immediate solutions.  Call (800) 456-1977 and firsttouch@doingbetterbusiness.com

Will I still be able to pick-up supplies (toner) locally?

Yes!  We are keeping our office and warehouse at 7825 South Avenue, Boardman, OH 44512.  All of the current PBS team will be continuing to support our clients and we hope to add to the team soon.

What changes can I expect?

Your customer service, contracts, terms and conditions will stay the same.

Your invoices will now come from Doing Better Business and your bills will be payable to Doing Better Business. The address for sending invoices will change to Doing Better Business at 14500 Byers Road, Hagerstown, MD 21742. Please contact your representative or email firsttouch@doingbetterbusiness.com for additional information.

 

When will the partnership begin?

This partnership is effective April 1, 2020.

What you can expect going forward:

  • The same friendly people you have always worked with and the ability to add to our team in Ohio.
  • The same service levels that you have grown accustomed to with several enhancements, like our First Touch Team: Live Help Desk dedicated to resolving all customer issues immediately.
  • A new program: AutoTech – automating the supply ordering process and eliminating the headaches.

 

If you have any additional questions, please reach out to us!   To see a copy of our announcement letter, please click HERE.

CALL US: (800) 456-1977

EMAIL: firsttouch@doingbetterbusiness.com